Defective product

Defective product form - for private customers and dealers

Bear Family is taking quality control very serious. Should you experience any problems with product purchased from us, please fill out our defective product online form. In return, you will receive a RMA number from our service team, authorising the return shipment. We can not take any responsibility for returns without prior authorisation.

Please, describe the failure as accurately as possible.

Defective product
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