Privacy / Data Protection

Privacy policy

Responsible for data processing is:
Michael Ohlhoff
Grenzweg 1
27729 Holste
michael.ohlhoff@bear-family.de
Phone: 04748 82160

Thank you for your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. access data and hosting
You can visit our websites without providing any personal information. Each time you call up a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. In accordance with Art. 6 para. 1 p. 1 lit. f DSGVO, this serves to protect our legitimate interests in a correct presentation of our offer, which outweigh our interests in the context of a balancing of interests. All access data is deleted no later than seven days after the end of your visit to the site.

Hosting services by a third-party provider
As part of processing on our behalf, a third-party provider provides hosting and website presentation services for us. This serves to protect our legitimate interests in a correct presentation of our offer, which are outweighed in the context of a balancing of interests. All data collected in the course of using this website or in forms provided for this purpose in the online store as described below are processed on its servers. Processing on other servers only takes place within the framework explained here.

This service provider is located within a country of the European Union or the European Economic Area.

2. collection and use of data for contract processing, contacting us
We collect personal data if you voluntarily provide it to us in the context of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data to process the contract, or to process your contact and you can not send the order or contact without their information. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO for contract processing and processing your requests. If you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.

Use of special service providers for order processing and handling

Descartes Systems (Germany) GmbH - pixi*
Order processing is carried out by the service provider "pixi*" (Descartes Systems (Germany) GmbH, Walter-Gropius-Str. 15, D-80807 Munich). Name, address and, if applicable, other personal data will be passed on to pixi* in accordance with Art. 6 Para. 1 lit. b DSGVO exclusively for the purpose of processing the online order. Your data will only be passed on to the extent that this is actually necessary for the processing of the order. Details on the data protection of pixi* and the data protection declaration of Descartes Systems (Germany) GmbH can be viewed at the following link: https://www.pixi.eu/datenschutz.


3. data transfer
In order to fulfill the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves, insofar as you create an account there. In this case, you must register with the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

We also use an external merchandise management system for order and contract processing. The data transfer and processing that takes place in this respect is based on order processing.

Data transfer to shipping service providers
If you have given us your express consent to do so during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider on the basis of this consent in accordance with Art. 6 (1) p. 1 lit. a DSGVO, so that the shipping service provider can contact you before delivery for the purpose of delivery notification or coordination.

The consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

DHL Parcel
Sträßchensweg 10; 53113 Bonn, Germany

DHL Express Germany GmbH
Heinrich-Brüning-Str. 5; 53113 Bonn, Germany

German Post
Charles-de-Gaulle-Str. 20, 53113 Bonn

Transglobal Express
Im Taubengrund 10, 65451 Kelsterbach

DPD Germany GmbH
Wailandtstrasse 1, 63741 Aschaffenburg, Germany

ACDM - AC Distribution & Marketing GmbH
Alexanderstraße 1, 10178 Berlin


Data transfer to Letter Shop
We have commissioned the company ACDM - AC Distribution & Marketing GmbH, Alexanderstraße 1, 10178 Berlin to send our Infopost. ACDM - AC Distribution & Marketing GmbH is a letter store operator with whom the mailing of our catalogs is handled. The data you enter for the purpose of receiving mail (name and address) will be passed on to ACDM - AC Distribution & Marketing GmbH for this purpose.

You can revoke your consent at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
ACDM - AC Distribution & Marketing GmbH, Alexanderstraße 1, 10178 Berlin, Germany

Data transfer for the purpose of age verification
If your order includes goods whose sale is subject to age restrictions, we ensure that the customer has reached the required minimum age by using a reliable procedure involving personal identity and age verification. For this purpose, the SCHUFA IdentitätsCheck is used on our website. This service is operated by SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden.
In order to ensure the required minimum age, individual personal data (e.g. name, address and date of birth) are transmitted to SCHUFA Holding AG in this context. A so-called identity check is then carried out with Q-Bit, which has been positively assessed by the Commission for the Protection of Minors in the Media (KJM) for age verification.
Pursuant to Art. 6 (1) sentence 1 lit. f DSGVO, the transmission of data serves to protect our legitimate interests, which are overriding in the context of a balancing of interests, in ensuring an offer that complies with the law on the protection of minors, as well as the legal provisions on the protection of minors.
A credit check does not take place in this respect.

After complete processing of the contract and after expiry of the retention periods under tax and commercial law, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

Data transfer to collection companies
In order to fulfill the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to a commissioned debt collection company, insofar as our payment claim has not been settled despite a previous reminder. In this case, the debt will be collected directly by the collection agency. In addition, the transfer serves to protect our legitimate interests in an effective assertion or enforcement of our payment claim in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO, which prevail in the context of a balancing of interests.

 

4. e-mail newsletter and postal advertising
E-mail advertising with registration for the newsletter
If you register for our newsletter, we use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO.

Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

The newsletter is sent as part of a processing on our behalf by a service provider to whom we pass on your e-mail address for this purpose.

This service provider is located within a country of the European Union or the European Economic Area.

Use of personal data in the Zoho One Suite
Personal data that you have provided to us through a contact request, a newsletter subscription or direct business relations are processed and maintained by us with the help of a customer relationship management system (CRM system).

The currently used Zoho One Suite, which includes the CRM system, is operated and offered by Zoho Corporation, 4141 Hacienda Drive Pleasanton, CA 94588, USA. Furthermore, Zoho Meeting, Zoho Assist, Zoho Workdrive, Zoho Campaigns and the helpdesk system, Zoho Desk, are also used.
The data transmitted to Zoho CRM is used only for the purpose of contacting you as requested and transmitting information requested by you. The helpdesk system obtains the necessary contact information from the CRM to assign your support requests to the applicable POS system. The newsletter tool, Zoho Campaigns, is primarily used to send information about system updates and changes. The data will only be used for this purpose. The regular newsletter must be agreed to separately. After the first contact we offer our visitors to choose how much or how little they want to share with us. This information will not be shared or distributed to any third party. We use this information to suggest good setups and to speed up the setup process.

Zoho One Suite is cloud-based, all Time Globe GmbH data is hosted on servers in Europe (Holland and Ireland). For more information, please visit Zoho's website: https://www.zoho.eu/de/gdpr.html.

Postal advertising and your right to object
In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by mail. This serves to protect our legitimate interests in addressing our customers in an advertising manner in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO.

The advertising mailings are provided as part of processing on our behalf by a service provider, to whom we pass on your data for this purpose. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.


5. use of data for payment processing
Credit assessment
Insofar as we make advance payments, e.g. in the case of purchase on account, it is necessary for the conclusion of the contract in accordance with Art. 22 Para. 2 lit. a DSGVO to obtain information on identity and creditworthiness from service companies specializing in this area (credit agencies). For this purpose, we transmit your personal data required for a credit check to the following company(ies):

creditPass® - telego!

Mehlbeerenstr. 2

82024 Taufkirchen b. Munich, Germany

Appropriate measures to protect your rights, freedoms and legitimate interests will be taken into account. You have the possibility to present your point of view and to contest the decision by contacting the contact option described below. After complete processing of the contract, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

Payment service Klarna
Identity and credit check when choosing Klarna payment services

If you choose Klarna's payment services, we ask for your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO that we may transfer the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the credit agencies mentioned in Klarna's privacy policy may be used for the identity and credit check.
The information received about the statistical probability of non-payment is used by Klarna for a weighed decision on the establishment, implementation or termination of the contractual relationship.
You can revoke your consent at any time by sending a message to the contact details below. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time to Klarna.

Installment purchase
When selecting the payment method "installment purchase" as well as granting the data protection consent required for this pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO, personal data (first name, last name, address, email, telephone number, date of birth, IP address, gender) together with data required for transaction processing (article, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and order time) are transmitted to our partner Klarna Bank AB (publ) Sveavägen 46 111 34 Stockholm Sweden, Sveavägen 46 111 34 Stockholm Sweden, 111 34 Stockholm Sweden for the purpose of processing this payment method.
In order to verify the identity or creditworthiness of the customer, our partner carries out queries and obtains information from publicly accessible databases as well as credit agencies. The providers from which information and, if applicable, creditworthiness information is obtained on the basis of mathematical-statistical methods, as well as further details on the processing of your data after transmission to our partner Klarna Bank AB (publ) Sveavägen 46 111 34 Stockholm Sweden, can be found in its privacy policy, which can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/30051/de_de/account.
The information received about the statistical probability of non-payment is used by our partner Klarna Bank AB (publ) Sveavägen 46 111 34 Stockholm Sweden for a weighed decision on the establishment, implementation or termination of the contractual relationship. You have the option of contacting our partner Klarna Bank AB (publ) Sveavägen 46 111 34 Stockholm Sweden to explain your position and contest the decision.
The consent to data transfer given in the order process can be revoked at any time, even without giving reasons, with effect for the future.

 

Payment service amazon pay

When paying via amazon pay, we pass on your payment data within the framework of payment processing primarily to Amazon Payments Europe s.c.a., and secondarily by Amazon EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL, all three located at 5, Rue Plaetis L 2338 Luxembourg (hereinafter "Amazon Payments"). Amazon Payments reserves the right to conduct a credit check. Amazon Payments uses the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method. The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, these have their basis in a scientifically recognized mathematical-statistical procedure. Among other things, address data is included in the calculation of the score values. In addition, Amazon Payments is entitled to share your data with unnamed third parties (banks, e-service providers, service partners, but also auditors, analysis services, credit agencies, marketing partners, cloud service providers, retargeting providers, affiliated companies), among others. For further information on data protection law, including information on the credit agencies used, please refer to the privacy policy of Amazon Payments: pay.amazon.com/en/help/201751600. The legal basis for this is Art. 6 para. 1 p. 1 lit. b DS-GVO.


Payment service PayPal & PayPlay Plus

As part of the payment processing, we pass on your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") when you pay via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" via PayPal. PayPal reserves the right to conduct a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" via PayPal before www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#rAnnex. PayPal uses the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method. The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they have their basis in a scientifically recognized mathematical-statistical procedure. Among other things, address data is included in the calculation of the score values. In addition, PayPal is entitled to disclose your data to, among others, known third parties (banks, e-service providers, service partners, but also auditors, analysis services, credit agencies, marketing partners, cloud service providers, retargeting providers, affiliated companies) as well as to unnamed third parties (www.paypal.com/de/webapps/mpp/ua/third-parties-list). For further information on data protection law, including information on the credit agencies used, please refer to PayPal's privacy policy: www.paypal.com/de/webapps/mpp/ua/privacy-full. The legal basis for this is Art. 6 para. 1 p. 1 lit. b DS-GVO.


Payment service Unzer (Heidelpay)

If you select purchase on account, payment by credit card, direct debit or with Sofortüberweisung via Unzer as payment method, the payment will be processed via Unzer E-Com GmbH. Unzer E-Com GmbH, Vangerowstraße 18, 69115 Heidelberg, Germany, is a payment service provider and is certified according to the Payment Card Industry Data Security Standard (PCI DSS). You can find more information at https://www.unzer.com/de/.

a) Payment by credit card
For payment by credit card via Unzer, your payment data collected during the ordering process will be transmitted to Unzer E-Com GmbH for the purpose of executing the payment. If necessary, the data will be forwarded by Unzer E-Com GmbH to Unzer Luxembourg S.A. 1, Place du Marché, L-6755 Grevenmacher, Luxembourg, for the purpose of payment processing. Unzer Luxembourg S.A. collects the corresponding payments from the card companies.

b) Payment with Sofortüberweisung
When paying with Sofortüberweisung, the online payment system of SOFORT GmbH, Theresienhöhe 12, 80339 Munich, the online banking data (PIN and TAN) entered by you during the order process in the digital transfer form provided by SOFORT GmbH will be transmitted in encrypted form by SOFORT GmbH to your bank for execution of the transfer. Your online banking data will neither be stored by us nor by SOFORT GmbH. Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden). You can access the privacy policy via the following link: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy

c) Purchase on account and direct debit, credit check
When purchasing on account and by direct debit via Unzer, you will be subjected to a check on our behalf by a credit agency commissioned by Unzer E-Com GmbH using mathematical-statistical methods (credit check/scoring). Your data required for the credit check (name, postal address, e-mail address, telephone number and date of birth) will be transmitted to Unzer E-Com GmbH, which may pass the data on to the following credit agency/agencies for the purpose of credit checking:

SCHUFA Holding AG
Kormoranweg 5
65201 Wiesbaden

CRIF Bürgel GmbH
Radlkoferstrasse 2
81373 Munich

Arvato Infoscore GmbH
Rheinstrasse 99
76532 Baden-Baden

Deltavista GmbH
Freisinger Landstrasse 74
80939 Munich

Universum Business GmbH
Hanauer Landstrasse 164
60314 Frankfurt am Main

Bisnode International Group
Robert-Bosch-Strasse 11
64293 Darmstadt

Regis24 GmbH
Wallstrasse 58
10179 Berlin

Creditreform AG
Hellersbergstrasse 11
41460 Neuss

The legal basis for data processing for the purpose of credit assessment is Art. 6 (1) f DSGVO. It is in our legitimate interest to check your solvency and thus protect ourselves from financial default. You can object to data processing for the purpose of credit assessment at any time by informing us via the contact options below or by contacting Unzer. You can access Unzer's privacy policy via the following link: https://www.unzer.com/de/datenschutz/


6. integration of the Trusted Shops trustbadge
In order to display our Trusted Shops seal of approval and any ratings collected, as well as to offer Trusted Shops products to buyers after an order, the Trusted Shops Trustbadge is integrated on this website.

This serves to protect our legitimate interests in an optimal marketing by enabling a safe purchase, which prevail in the context of a balancing of interests according to Art. 6 para. 1 p. 1 lit. f DSGVO. The trust badge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The Trustbadge is provided by a CDN provider (Content-Delivery-Network) as part of an order processing. Trusted Shops GmbH also uses service providers from the USA. An appropriate level of data protection is ensured. Further information on the data protection of Trusted Shops GmbH can be found here.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. Individual access data are stored in a security database for the analysis of security anomalies. The log files are automatically deleted no later than 90 days after creation.

Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. The contractual agreement between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you as a buyer are already registered for product use is checked automatically using a neutral parameter, the e-mail address hashed by cryptological one-way function. The e-mail address is converted into this hash value, which cannot be decrypted by Trusted Shops, before it is transmitted. After checking for a match, the parameter is automatically deleted.

This is necessary for the fulfillment of our and Trusted Shops' overriding legitimate interests in the provision of the buyer protection linked to the specific order in each case and the transactional evaluation services pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO. Further details, including the objection, can be found in the Trusted Shops privacy policy linked above and in the Trustbadge.

6a. Integration of Ausgezeichnet.org Badge

We have integrated a rating tool from AUBII GmbH, Alsterufer 34, 20354 Hamburg, into our website, which you can use to rate our company on ausgezeichnet.org. Your feedback helps us to identify any dissatisfactions so that we can remedy them if possible. Of course, we are especially happy about 5-star ratings! Since we are proud to have received so many positive ratings, we also display them on our website. ausgezeichnet.org acts on our behalf on the basis of an order processing agreement. In order to enable these functions, ausgezeichnet.org stores cookies in your browser, which serve exclusively technical purposes and are not used to identify you. If you rate us on ausgezeichnet.org, the legal basis for the corresponding processing of your data is Art. 6 para. 1 a DSGVO. In addition, please note the data protection information (link to https://www.ausgezeichnet.org/datenschutz/ of our partner.

7 Cookies and web analysis
In order to make the visit to our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages, insofar as you have given your consent to this in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO.

Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognize your browser the next time you visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be limited. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find this for each browser at the following links:
Microsoft Edge™: https://support.microsoft.com/de-de/help/4027947/microsoft-edge-delete-cookies
Safari™: https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14
Chrome™: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Firefox™ https://support.mozilla.org/de/products/firefox/protect-your-privacy/cookies
Opera™ : https://help.opera.com/de/latest/web-preferences/#cookies

In addition, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

Insofar as you have given your consent to this in accordance with Art. 6 (1) p. 1 lit. a DSGVO, this website also uses the so-called DoubleClick cookie for advertising purposes as part of the application of Google Analytics (see below), which enables your browser to be recognized when visiting other websites. The information automatically generated by the cookie about your visit to this website will be transmitted to and stored by Google on servers in the United States. The IP address is shortened by activating the IP anonymization on this website before transmission within the Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

Google will use this information for the purpose of compiling reports on website activity and providing other services relating to website activity. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. After the end of the purpose and the end of the use of Google DoubleClick by us, the data collected in this context will be deleted.
Google Double Click is an offer of Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield.
A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with effect for the future by deactivating the DoubleClick cookie via this link. In addition, you can obtain information from the Digital Advertising Alliance about the setting of cookies and make settings in this regard. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.

Use of Google (Universal) Analytics for web analysis
Insofar as you have given your consent to this in accordance with Art. 6 (1) p. 1 lit. a DSGVO, this website uses Google (Universal) Analytics for the purpose of website analysis. The web analytics service is provided by Google Ireland Limited, a company incorporated and operated under the laws of Ireland, with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). Google (Universal) Analytics uses methods that enable analysis of your use of the website, such as cookies. The information automatically collected about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the Member States of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser within the scope of Google Analytics is generally not merged with other Google data. After the end of the purpose and the end of the use of Google Analytics by us, the data collected in this context will be deleted.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with effect for the future by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de. This will prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google.

As an alternative to the browser plugin, you can click this link to prevent the collection by Google Analytics on this website in the future. In doing so, an opt-out cookie will be placed on your terminal device. If you delete your cookies, you will be asked again to give your consent.

Use of Matomo for web analysis

For the purpose of website analysis, data (IP address, time of visit, device and browser information as well as information about your use of our website) is automatically collected and stored using the Matomo software from InnoCraft Ltd [https://matomo.org/], 150 Willis St, 6011 Wellington, New Zealand, from which user profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without a separate, explicit consent. Data processing by Matomo takes place on our servers.

Use of Facebook Custom Audiences (Facebook Pixel).
We use Facebook Website Custom Audiences on our website and have integrated the so-called Facebook pixel for this purpose. With the help of this pixel, pseudonymized information about the use of this website is collected (e.g. information about content viewed). The data transmitted by the pixel can be used to target you on Facebook with individualized advertising, provided you have a Facebook account. You can find more information about the scope and purpose of data collection in Facebook's privacy policy at https://de-de.facebook.com/privacy/explanation. You can deactivate the data collection at any time under the following link: https://de-de.facebook.com/help/769828729705201/. Furthermore, you also have the option to prevent future collection of your data when visiting this website by using the following opt-out cookie: Deactivate Facebook Pixel

Use of econda for web analysis
Insofar as you have given your consent to this in accordance with Art. 6 (1) p. 1 lit. a DSGVO, data is automatically collected and stored for the purpose of website analysis on this website using technologies from econda GmbH (www.econda.de), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without a separate, explicit consent. After the end of the purpose and the end of the use of econda by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future by clicking this link.

After your revocation, an opt-out cookie will be stored on your terminal device. If you delete your cookies, you will be asked again to give your consent.

8. online marketing
Google Ads Remarketing
We use Google Ads to advertise this website in Google search results and on third-party websites. Insofar as you have given us your consent for this in accordance with Art. 6 (1) p. 1 lit. a DSGVO, the so-called remarketing cookie is set by Google when you visit our website, which automatically enables interest-based advertising by means of a pseudonymous CookieID and on the basis of the pages you have visited. After the end of the purpose and the end of the use of Google Ads Remarketing by us, the data collected in this context will be deleted.

Any further data processing will only take place if you have consented to Google linking your web and app browsing history to your Google account and using information from your Google account to personalize ads you see on the web. In this case, if they are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, Google temporarily links your personal data with Google Analytics data to form target groups.

Google Ads is an offering of Google Ireland Limited, a company incorporated and operated under the laws of Ireland with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield.
A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with effect for the future by deactivating the remarketing cookie via this link. In addition, you can obtain information from the Digital Advertising Alliance about the setting of cookies and make settings in this regard.

Affilinet partner program
Our website participates in the Affilinet partner program. This is offered by AWIN AG, Eichhornstraße 3, 10785 Berlin (hereinafter "affilinet"). This is a so-called affiliate system, in which persons registered with affilinet (also "publishers") advertise the products or services of the so-called "advertisers" on their websites using advertising materials.
This serves to protect our legitimate interests in the optimization and economic exploitation of our online offering, which are overriding in the context of a balancing of interests pursuant to Art. 6 para. 1 lit. f) DSGVO.
By means of cookies, affilinet can track the course of the respective order and in particular that you have clicked on the respective link and then ordered the product via the affiliate partner program.
You can prevent the setting of cookies by our contractual partners or our website at any time by means of an appropriate setting in your Internet browser. In addition, cookies that have already been set can be deleted at any time via the Internet browser or other software programs.
Further information on data processing at affilinet can be found here.

Live chat tool Zendesk
If you use the live chat tool to contact us, the data you voluntarily enter there (name, email address, message) will be processed by us in accordance with Art. 6 (1) p. 1 lit. b DSGVO for the purpose of responding to the inquiry within the scope of contract processing. In addition, the use of this tool serves to protect our legitimate interests in effective and improved customer communication, which prevail in the context of a balancing of interests, pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO. The data is subsequently deleted.
As part of processing on our behalf, the third-party provider Zendesk, Inc. provides the services for us to provide the live chat tool. All data collected in the course of using the chat tool is processed on its servers.
Zendesk, Inc. is located in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

Google reCAPTCHA
For the purpose of protecting against misuse of our web forms as well as against spam, we use the Google reCAPTCHA service within the scope of some forms on this website. Google reCAPTCHA is an offer of Google Ireland Limited, a company registered and operated under the laws of Ireland with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). By verifying a manual input, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. In accordance with Art. 6 para. 1 p. 1 lit. f DSGVO, this serves to protect our legitimate interests in the protection of our website against misuse and in a trouble-free presentation of our online presence, which outweigh our interests in the context of a balancing of interests.
Google reCAPTCHA uses by means of a code embedded in the website, a so-called JavaScript, within the scope of the verification methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website, including your IP address, is usually transferred to a Google server in the USA and stored there. In addition, other cookies stored by Google services in your browser are evaluated by Google reCAPTCHA.
A readout or storage of personal data from the input fields of the respective form does not take place.
Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.
You can prevent the collection of the data generated by the JavaScript, or the cookie and related to your use of the website (including your IP address) to Google, as well as the processing of this data by Google, by preventing the execution of JavaScript or the setting of cookies in your browser settings. Please note that this may restrict the functionality of our website for your use.
Further information on Google's data protection policy can be found here.

9 Social Media PlugIns
Use of social plugins from Facebook, Google, Twitter, Instagram.
So-called social plugins ("plugins") from social networks are used on our website.
When you call up a page of our website that contains such a plugin, your browser establishes a direct connection to the servers of Facebook, Google, Twitter or Instagram. The content of the plugin is transmitted directly to your browser by the respective provider and integrated into the page. By integrating the plugins, the providers receive the information that your browser has called up the corresponding page of our website, even if you do not have a profile or are not currently logged in. This information (including your IP address) is transmitted from your browser directly to a server of the respective provider (possibly in the USA) and stored there. If you are logged in to one of the services, the providers can directly assign the visit to our website to your profile in the respective social network. If you interact with the plugins, for example by clicking the "Like" or "Share" button, the corresponding information is also transmitted directly to a server of the providers and stored there. The information is also published on the social network and displayed there to your contacts. This serves to protect our legitimate interests in an optimal marketing of our offer, which prevail in the context of a balancing of interests, in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.
For the purpose and scope of the data collection and the further processing and use of the data by the providers, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the privacy notices of the providers.
https://www.facebook.com/policy.php
https://twitter.com/privacy
https://developers.google.com/+/web/buttons-policy
https://help.instagram.com/155833707900388

If you do not want the social networks to directly assign the data collected via our website to your profile in the respective service, you must log out of the corresponding service before visiting our website. You can also completely prevent the loading of the plugins with add-ons for your browser, e.g. with the script blocker "NoScript" (https://noscript.net/).

Youtube Video Plugins
Third-party content is integrated on this website. This content is provided by Google ("Provider").
YouTube is a service of Google Ireland Limited, a company incorporated and operated under the laws of Ireland, with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).

For videos from YouTube that are embedded on our site, the extended data protection setting is activated. This means that no information from website visitors is collected and stored by Youtube unless they play the video. The integration of the videos serves to protect our legitimate interests in an optimal marketing of our offer, which are overriding in the context of a balancing of interests, in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.
For the purpose and scope of the data collection and the further processing and use of the data by the providers, as well as your rights in this regard and setting options for protecting your privacy, please refer to the privacy policy of Google https://policies.google.com/privacy.

Vimeo Video Plugins
On this website, content from third party providers is integrated. This content is provided by Vimeo LLC ("Provider"). The integration of Videso serves to protect our legitimate interests in an optimal marketing of our offer, which prevail in the context of a balancing of interests, in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.
Vimeo is operated by Vimeo LLC, 555 West 18th Street, New York 10011, USA ("Vimeo").
For videos from Vimeo that are embedded on our site, the tracking tool Google Analytics is automatically integrated. We have no influence on the tracking settings and the analysis results collected via this and cannot view them. In addition, web beacons are set for website visitors via the embedding of Vimeo videos.

To prevent the setting of Google Analytics tracking cookies, you can prevent the storage of cookies by selecting the appropriate settings on your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
As an alternative to the browser plugin, you can click this link to prevent the collection by Google Analytics on this website in the future. This will place an opt-out cookie on your terminal device. If you delete your cookies, you must click the link again.
For the purpose and scope of the data collection and the further processing and use of the data by the providers, as well as your rights in this regard and setting options for protecting your privacy, please refer to the privacy policy of Vimeo.

Our online presence on Facebook, Google, Twitter, Instagram
Our presence on social networks and platforms serves to improve active communication with our customers and interested parties. We provide information there about our products and ongoing special promotions.
When visiting our online presences on social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used on your terminal device for this purpose. In these cookies, the visitor behavior and the interests of the users are stored. This serves according to Art. 6 para. 1 lit. f. DSGVO to protect our legitimate interests in an optimized presentation of our offer and effective communication with customers and interested parties, which prevail in the context of a balancing of interests. If you are asked by the respective social media platform operators for consent (agreement) to the data processing, e.g. by means of a checkbox, the legal basis for the data processing is Art. 6 (1) lit. a DSGVO.
Insofar as the aforementioned social media platforms have their headquarters in the USA, the following applies: For the USA, there is an adequacy decision of the European Commission. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
For detailed information on the processing and use of data by the providers on their sites, as well as a contact option and your rights and setting options in this regard to protect your privacy, in particular objection options (opt-out), please refer to the privacy notices of the providers linked below. If you still require assistance in this regard, you can contact us.
Facebook: https://www.facebook.com/about/privacy/

Data processing is carried out on the basis of an agreement between jointly responsible parties pursuant to Art. 26 DSGVO, which you can view here:
https://www.facebook.com/legal/terms/page_controller_addendum

Google/ YouTube: https://policies.google.com/privacy
Twitter: https://twitter.com/de/privacy
Instagram: https://help.instagram.com/519522125107875

Option to object (opt-out):
Facebook: https://www.facebook.com/settings?tab=ads
Google/ YouTube: https://adssettings.google.com/authenticated
Twitter: https://twitter.com/personalization
Instagram: https://help.instagram.com/519522125107875

10. sending of evaluation reminders by e-mail
Provided that you have given us your express consent for this during or after your order in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we will use your e-mail address as a reminder to submit a rating of your order via the rating system used by us.
This consent can be revoked at any time by sending a message to the contact option described below.

Rating reminder by Trusted Shops
If you have given us your express consent to this during or after your order in accordance with Art. 6 (1) p. 1 lit. a DSGVO, we will transmit your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de), so that they can send you a rating reminder by e-mail.

This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops.

Rating reminder by AUBII GmbH
If you have given us your express consent to this during or after your order in accordance with Art. 6 (1) p. 1 lit. a DSGVO, we will transmit your e-mail address to AUSGEZEICHNET.ORG, Alsterufer 34, 20354 Hamburg (https://www.ausgezeichnet.org), so that they can send you a rating reminder by e-mail.

This consent can be revoked at any time by sending a message to the contact option described below or directly to AUSGEZEICHNET.ORG.

11. contact options and your rights
As a data subject, you have the following rights:

Pursuant to Art. 15 DSGVO, the right to request information about your personal data processed by us to the extent specified therein;
pursuant to Art. 16 DSGVO, the right to demand without undue delay the correction of incorrect or completion of your personal data stored by us;
in accordance with Art. 17 DSGVO, the right to request the erasure of your personal data stored by us, unless further processing is necessary
- for the exercise of the right to freedom of expression and information;
- for the fulfillment of a legal obligation;
- for reasons of public interest; or
- for the assertion, exercise or defense of legal claims; or
is necessary;
in accordance with Art. 18 DSGVO, the right to request the restriction of the processing of your personal data, insofar as
- the accuracy of the data is disputed by you;
- the processing is unlawful, but you object to its erasure;
- we no longer need the data, but you require it for the assertion, exercise or defense of legal claims, or
- you have objected to the processing in accordance with Art. 21 DSGVO;
pursuant to Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller;
pursuant to Art. 77 DSGVO, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

If you have any questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly using the contact details in our imprint.

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Right of objection
Insofar as we process personal data as explained above in order to safeguard our legitimate interests that prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you will only have the right to object if there are grounds arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose. ********************************************************************

(Trusted Shops) Status 14.04.2022