1. Scope

The following terms and conditions apply to all orders placed through our online shop by consumers and by business customers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business customer is a natural or legal person, or a partnership with legal capacity, who acts in the exercise of their trade, business or profession when entering into a legal transaction.

In relation to business customers, these terms also apply to future business relations without our having to refer to them again. If the business customer uses conflicting or supplementary general terms and conditions, their application is hereby rejected; they only become part of the contract if we have expressly agreed to them.

2. Contracting party, formation of contract

The purchase contract is concluded with Bear Family Records GmbH.

By presenting the products in our online shop, we make a binding offer to conclude a contract for these items. You can first place our products in the shopping basket without obligation, and correct your entries at any time before submitting your binding order, using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods in the shopping basket by clicking the order button. Immediately after submitting the order, you receive a further confirmation by e-mail.

3. Contract language, storage of the contract text

The languages available for concluding the contract are German and English.

We store the contract text and send you the order details and our terms and conditions by e-mail. You can view the contract text in your customer login.

4. Delivery terms

Shipping costs may apply in addition to the stated product prices. You will find details of any shipping costs with the individual offers.

You always have the option of collecting your order from Bear Family Records GmbH, Grenzweg 1, 27729 Holste, Germany, during the following business hours: Monday to Friday, 9:00 to 18:00.

5. Payment

The following payment methods are generally available in our shop:

6. Retention of title

The goods remain our property until payment has been made in full.

The following applies in addition to business customers: we retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from such resale in the amount of the invoice value – irrespective of any combination or mixing of the goods subject to retention of title with a new item – and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations.

7. Damage in transit

For consumers

If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us without delay. Failing to make a complaint or to contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, it helps us to assert our own claims against the carrier or the transport insurer.

For business customers

The risk of accidental loss and accidental deterioration passes to you as soon as we have handed the item over to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment. Among merchants, the duty to examine the goods and give notice of defects under section 377 of the German Commercial Code (HGB) applies. If you fail to give the notice provided for there, the goods are deemed approved, unless the defect was not identifiable during the examination. This does not apply if we have fraudulently concealed a defect.

8. Warranty and guarantees

Unless expressly agreed otherwise below, the statutory law on liability for defects applies.

The following applies to the purchase of used goods by consumers: if the defect occurs more than one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.

For business customers, the limitation period for claims for defects in newly manufactured items is one year from the passing of risk. Used goods are sold with all warranty excluded. The statutory limitation periods for the right of recourse under section 445a of the German Civil Code (BGB) remain unaffected.

In relation to business customers, only our own statements and the manufacturer’s product descriptions that were incorporated into the contract count as an agreement on the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising claims.

If the item delivered is defective, we will initially provide a remedy to business customers, at our discretion, either by remedying the defect (rectification) or by delivering an item free of defects (replacement).

The above restrictions and shortened periods do not apply to claims based on damage caused by us, our legal representatives or vicarious agents:

• in the event of injury to life, body or health;
• in the event of intentional or grossly negligent breach of duty, and in the event of fraudulent intent;
• in the event of breach of material contractual obligations, the fulfilment of which is essential to the proper performance of the contract and on the observance of which the contracting party may regularly rely (cardinal obligations);
• under a guarantee, where agreed;
• where the scope of the German Product Liability Act applies.

Information on any additional guarantees that may apply, and their precise terms, can be found with each product and on dedicated information pages in the online shop.

Customer service: +49 (0) 47 48 - 82 16 0, Monday to Friday, 10:00–12:00 and 14:00–16:00

9. Liability

We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents:

• in the event of injury to life, body or health;
• in the event of intentional or grossly negligent breach of duty;
• under a guarantee, where agreed; or
• where the scope of the German Product Liability Act applies.

In the event of a breach of material contractual obligations, the fulfilment of which is essential to the proper performance of the contract and on the observance of which the contracting party may regularly rely (cardinal obligations), caused by slight negligence on our part or on the part of our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

10. Final provisions

If you are a business customer, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

Version of 21 August 2026 · Bear Family Records GmbH, Grenzweg 1, 27729 Holste, Germany · Commercial register: Walsrode Local Court, HRB 122276 · VAT ID: DE 116260308