Shipping & shipping costs

Information about shipping & shipping costs

Shipping general
Questions about international shipping
An easy way to calculate your shiping costs:
Information for music fans in the USA and Canada

Shipping costs Europe
Shipping costs USA & Canada
Shipping costs Australia
Shipping costs South Afrika
Shipping costs New Zealand
Shipping costs all countries

Approximately parcel running time:

 

 

SHIPPING GENERAL

Bear Family is offering very competitive shipping rates to worldwide destinations.
We take great pride in the quality of our releases, and we take customer service seriously. As a music specialist, a mail order company for 41 years, we know everything about shipping. We are choosing strong and clean boxes to make sure you will receive your goods in perfect condition. 

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Questions about international shipping

  • Q: Are you shipping worldwide?
    A
    : Yes. We ship items all over the world.

  • Q: How much is shipping to where I live?
    A: The shipping cost depends on the weight of the package, and the destination address. The shipping can range from one day to several weeks, depending on the shipping method and the final destination. Detailed information please see below

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An easy way to calculate your shiping costs:

For accurate shipping costs on your exact order to your exact address, you can go through the checkout process on our website until you get to the shipping section to see actual amounts based on the shipping method of your choice without having to complete the transaction.
For further questions, please feel free to either call our hotline at 01149-4748-82160 (during CET business hours), or send an e-mail to [email protected]

 

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Information for music fans in the USA and Canada 

Established in 1975, Bear Family Records is one of the world's leading music labels for high-quality re-issues, known the world over for its vast catalog of multiple CD boxed sets, accompanied by coffee table size hardbound publications. We are also specialized in direct sales to collectors and fans all over the world. We are offering our own brand and a selection of thousands of often hard-to find European music CDs, vinyl 45s and LPs, DVDs, books, and merchandise at very competitive prices.

Our personal service remains unmatched. Our mail order company and online shop specialized in vintage American music is run by music enthusiasts with a passion. We at Bear Family's are truly committed to providing top-level service and product.

Is this your first time here? Please, give us a try. You won't be disappointed. Bear Family has a strong fan base in North America with thousands of satisfied customers and friends. The majority of titles is available ex-warehouse here in Hambergen, Germany. We usually ship within 1 or 2 working days with DHL and their reliable door-to-door service. Please, expect a delivery time to the United States and Canada of 3-6 working days, owing to the long distance between our warehouse, and your residence.

The majority of titles are available and usually ready to ship in 1-2 days. As we are music fans and collectors ourselves, we know how important personal service and confidence are. We are protecting your personal data using today's latest security technology in order to protect you from identity theft and credit card fraud. We are using a SSL Certificate to secure sensible private data.

We are respecting and protecting your privacy. Bear Family will not rent or sell your name or any other personal information to any third parties, and we will not flood your e-mail account with unwanted junk. We are happy to help! Should you have further questions, please feel free to either call our hotline at 01149-4748-82160 (during CET business hours), or send an e-mail to [email protected]

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Shipping costs Europe

European Union - DHL / Deutsche Post -  6.99 Euro - registered mail - flat rate shipping costs

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republik, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Ireland, Luxemburg, Latvia, Malta, Monaco, Montenegro, Moldova, Netherlands, Poland, Portugal, Romania,  Slovakia, Slovenia, Spain, Sweden

Europa - Non-EU - DHL / Deutsche Post - 14,99 Euro - registered mail - flat rate shipping costs

Albania, Andorra, Belorussia, Bosnia Herzegowina, Iceland, Liechtenstein, Norway, , Macedonia, Monaco, Montenegro, San Marino, Serbia, Switzerland, Turkey, United Kingdom, Vatican City

 

DHL Express Europe Zone 1

Austria, Belgium, Denmark, France, Luxemburg, Monaco, Netherland

Example from (gr) to (gr) costs comment
var. 0 2000 19,95 € registered
var. 2001 4500 22,95 €  registered
var. 4501 9500 24,95 € registered
var. 9501 14000 29,95 € registered
var. 14001 20000 39,95 €

registered

 

DHL Express Europe Zone 2

Bulgaria, Croatia, Cyprus, Czech Republik, Estonia,  Finland, Greece, Hungary, Ireland, Italy, Latvia, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Example from (gr) to (gr) costs comment
var. 0 2000 22,95 € registered
var. 2001 4500 24,95 €  registered
var. 4501 9500 29,95 € registered
var. 9501 15000 34,95 € registered
var. 15001 20000 49,95 €

registered

 

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Shipping costs all countries

The shipping cost depends on the weight of the package, and the destination address. The shipping can range from one day to several weeks, depending on the shipping method and the final destination. Listed below, you will find the international shipping rates, valid since January 01, 2013. Please, note: the WORLD rates may slightly vary due to different CD, and DVD weights (see chart). Weights are in gram (100 grams = approx. 3.55 ozs.). 
IMPORTANT NOTE: shipments not registered are shipped on buyer's risk.

 

International Shipping


Q: Do you ship outside the US?
A: Yes. We ship items all over the world.
 
Q: How much is shipping to where I live?
A: Shipping rates will vary depending on the part of the world we are shipping to, the weight of your order, and the shipping method you choose.
Here you can find detailes information https://www.bear-family.com/payment-dispatch
For accurate shipping costs on your exact order to your exact address, you can walk through the checkout process on our website until you get to the shipping section to see actual amounts based on the shipping method of your choice without having to complete the transaction.
 
Q: How long will it take for my package to arrive?
A: Shipping times will vary depending on where you live. Shipping via DHL first class international can take anywhere from 2 weeks to over a month due to customs clearances.
Customers in Asia and Australia typically will have the longest waiting times for their items to arrive.
 
Q: Why does the package tracking system say my package is still in the Germany ?
A: International shipping does not update package tracking once it has left Germany until it has arrived at its destination. The tracking will show no movement on the package since its Germany departure.
 
Q: It has been over a month and my package has still not arrived.
A: The package may be caught at customs and is still being processed.
The package may be at your local post office waiting to be picked up. Call your local post office with your tracking number.
The package may have been returned to sender.
 
Q: Tracking says my package was returned to sender.
A: In the case that your package was sent back to Bear Family Records, we will contact you when the package arrives and discuss further action.
If your package was returned because of a mistake on Bear Family Records’s part, we will confirm with you and then attempt to resend the package.
If your package was returned because you have provided an inaccurate address (ie, you moved and did not update address, provided a wrong address) or you did not pick up your package from your post office/failed to accept package when it was delivered, and still want your order, we will require that you pay additional shipping costs to resend the package.

 

Customs duties, taxes and fees

For deliveries to non-EU countries, additional customs duties, taxes and fees may apply. You can find more information on customs duties, for example, at http://ec.europa.eu and on import VAT at http://auskunft.eztonline.de and specifically for Switzerland at http://xtares.admin.ch.

 

DHL Express International
Australia, Canada, New Zealand, United States of America 

Example from (gr) to (gr) costs comment
var. 0 2000 29,95 € registered
var. 2001 5500 44,95 € registered
var. 5501 9500 59,95 € registered
var. 9501 19500 69,95 € registered
var. 19501 25000 99,95 € registered

 

World 1 (DHL parcel - registered)
Australia, Argentina, Brasil, Chile, China, Canada, Hong Kong, Japan, Mexico, New Zealand, Singapur, South Africa, United States of America 

Example from (gr) to (gr) costs comment
var. 0 800 19,99 € registered
var. 801 1700 21,99 € registered
var. 1701 2500 23,99 € registered
var. 2500 3500 25,99 € registered
var. 3500 4500 27,99 € registered
var. 4500 5500 29,99 € registered
var. 5500 6500 31,99 € registered
var. 6500 7500 33,99 € registered
var. 7500 8500 35,99 € registered
var. 8500 9500 37,99 € registered
var. 9500 10500 39,99 € registered
var. 10500 11500 41,99 € registered
var. 11500 12500 43,99 € registered
var. 12500 13500 45,99 € registered
var. 13500 14500 47,99 € registered
var. 14500 15500 49,99 € registered

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All countrys  (registered mail)  

Example from (gr) to (gr) costs comment
var. 0 120 7,79 € registered mail
var. 120 250 9,79 € registered mail
var. 251 350 12,79 € registered mail
var. 351 530 13,79 € registered mail
var. 531 720 15,79 € registered mail
vvar. 721 890 17,79 € registered mail
var. 891 1080 18,79 € registered mail
         

 

All countrys - exept World 1 (registered parcel)  

Example from (gr) to (gr) costs comment
var. 0 800 25,99 € registered
var. 801 1700 28,99 € registered
var. 1701 2500 31,99 € registered
var. 2500 3500 34,99 € registered
var. 3500 4500 37,99 € registered
var. 4500 5500 40,99 € registered
var. 5500 6500 43,99 € registered
var. 6500 7500 46,99 € registered
var. 7500 8500 49,99 € registered
var. 8500 9500 52,99 € registered
var. 9500 10500 55,99 € registered
var. 10500 11500 58,99 € registered

 

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 Approximately parcel running time:

Please notice this does not include: 
The package may still be under customs clearance process.
The package may wait at your local post office for being picked up. 
The package may have been returned to sender.

 Destination Bulk/ Registered Mail Parcel
Central Europe usually 2-3 days usually 1-3 days
Norther Europe usually 2-4 days usually 4 days
Easter Europe usually 2-4 days usually 3-4 days
Southern Europe usually 2-6 days usually 3-4 days
Western Europe usually 2-4 days usually 2-4 days
North America usually 3-6 days usually 6 days
South America usually 6-9 days usually 8-9 days
South Africa usually 5-8 days usually 8 days
Australia + New Zealand usually 4-8 days usually 8 days
Asia usually 3-6 days usually 7-8 days