Loyalty programme for account holders

Bonus Points Programme

Collect points with every order and redeem them for rewards from our shop. Taking part is free and starts with your first euro.

What earns no points

• orders paid with “Pay via Amazon” – this route takes you out of your customer account
• items with a selling price of €0.00 (samples, loyalty gifts, rewards)
• redeemed gift vouchers, other discounts and subsequent deliveries
• orders for which other discounts or reductions have already been granted

1. Bear Family Records Bonus Points Programme

1.1 The Bear Family Records Bonus Points Programme (the “Bonus Points Programme”) is operated by Bear Family Records GmbH, Grenzweg 1, 27729 Holste, Germany. It is a reward programme for our registered customers: once you have opened a customer account, you collect bonus points on the goods you buy from us. Redeeming those points entitles you to the reward items we designate for that purpose.

1.2 Participation is governed by these conditions of participation as amended from time to time. You give your consent when setting up your customer account. Any natural person aged 18 or over may take part. Participation is free of charge. By taking part you also agree to be contacted by e-mail.

1.3 The Bonus Points Programme has been running since 1 September 2016.

2. Collecting bonus points

General

2.1 When you buy goods that we have specifically marked as part of the programme through the basket of our online shop, we credit bonus points to your customer account. The credit is made automatically as soon as your order carries the status “paid”, and no later than 14 days after we receive your order. Bonus points may only be redeemed for the purposes set out in these conditions.

2.2 Any objection to the accuracy or completeness of your points balance must be raised within one month of the credit being made. Otherwise the balance is deemed to be approved.

2.3 If you order through more than one customer account, bonus points are credited to the account used. Points cannot be transferred between customer accounts.

Point value

2.4 You receive one bonus point for every full euro of your order value. During special promotions, points may be credited at a separately announced rate.

2.5 Where a contract for which bonus points were credited is reversed (for example through withdrawal, cancellation, avoidance, rescission or exchange), and in cases of incorrect postings or misuse, the corresponding credit is cancelled and deducted from your points account.

Exclusions

2.6 We reserve the right to withhold bonus points where other discounts or reductions have been granted for an order, or where the goods form part of a special promotion; in that case the points announcement for the specific item applies. Points are also excluded for products with a selling price of €0.00 (such as samples, loyalty gifts and rewards), for redeemed gift vouchers, other discounts and subsequent deliveries. Because the payment method “Pay via Amazon” takes you out of your customer account, orders paid this way do not earn bonus points.

Expiry of points

2.7 Bonus points are valid for 12 months from the date they are credited to your customer account. They expire automatically at the end of the quarter following that period. Expiry in the event of termination is governed by sections 4.3 and 5.2.

3. Redeeming bonus points for rewards

Conditions of redemption

3.1 Bonus points can only be redeemed against the rewards published in our online shop, at the point values stated there. Once a reward order has been submitted, no further redemption is possible for it. Points are redeemed in order of age: the points acquired first are used first.

3.2 Your points account and points balance are not transferable and cannot be converted into cash or paid out. Your current balance is shown in your customer account under “My account”.

3.3 The availability of rewards may vary by season; rewards are issued while stocks last. If an announced reward is no longer available, we can supply a reward of comparable type and quality on request, or the redemption does not take place. Unused bonus points are credited back to your points account, and any additional payments made are adjusted or refunded.

Shipping of rewards

3.4 Shipping costs for rewards follow the current Bear Family Records shipping rates, which you will find under Shipping & shipping costs. Clicking “Select premium” places the reward in your basket. You may add further items from the shop to the same order at their regular prices.

3.5 If a reward arrives damaged, our General Terms and Conditions apply as they do to every purchase from us; you accept them for reward items as part of the ordering process. Please send returns to:

Bear Family Records GmbH
Grenzweg 1
27729 Holste
Germany

4. Terminating your customer account

4.1 You may close your Bear Family Records customer account at any time, without notice, by informing us in writing.

4.2 We may terminate your customer account only by giving four weeks’ notice to the end of the month, unless there is good cause. Good cause includes misuse of the Bonus Points Programme.

4.3 If you close your customer account, or if we terminate it for good cause without notice, your bonus points lapse without compensation. If we terminate it with proper notice, section 5.2 governs the expiry of your points.

5. Ending the Bonus Points Programme

5.1 Bear Family Records reserves the right to discontinue, extend or amend the Bonus Points Programme upon reasonable notice – and, where there is good cause, without such notice, having due regard to your legitimate interests.

5.2 If the programme is discontinued, you have one month from that point to redeem the bonus points collected up to then in accordance with section 3. Points not redeemed within that period lapse without compensation.

6. Changes

6.1 Bear Family Records further reserves the right to amend or supplement these conditions of participation where this is necessary for simple and secure processing, and in particular to prevent misuse. We will notify you of changes by e-mail to the address held in your customer account. A change is deemed approved if you do not close your customer account within one month of receiving that e-mail; we will point this out separately in the notification.

6.2 Bear Family Records also reserves the right to change or supplement the rewards, or other procedures described in these conditions, at any time.

7. Miscellaneous

7.1 If the above provisions do not become part of the contract, in whole or in part, or are invalid, the remainder of the contract stays valid.

7.2 German law applies, excluding its rules of private international law. The application of uniform sales law and of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. In the event of any conflict between the English and the German version, the German version prevails.