Cancellation Policy

Cancellation Policy

1. Information on the Right of Cancellation and the Cancellation Policy:

2.1 Right of Cancellation
You may cancel your contractual declaration in textual form (e.g. letter, e-mail) within two weeks without specifying the reasons or – if the item is surrendered to you before expiry of the period – also by returning the item. The period begins on receipt of this policy in textual form but not before the goods arrive with the recipient (not before receipt of the first partial delivery in the case of recurrent delivery of similar products) and not before fulfilment of our information obligations in accordance with art. 246 § 2 in conjunction with § 1 par. 1 and 2 EGBGB (introductory act to the German civil code) and our obligations in accordance with § 312g par. 1 clause 1 BGB (German civil code) in conjunction with art. 246 § 3 EGBGB. Dispatch of the cancellation or item in time is sufficient to adhere to the cancellation period.
The cancellation is to be addressed to:

Bear Family Records GmbH
Grenzweg 1
27729 Holste-Oldendorf

Fax: +49 (0)4748 8216-20+
E-mail: [email protected]

2.2 Consequences of Cancellation

The services received on both sides must be returned in the event of effective cancellation and any benefits gained from these (e.g. interest) must be released.
If you are unable to return or release the service and benefits (e.g. advantages from use) received or if you can return or release them only partially or in a deteriorated state then you must pay us compensation in this respect. You must pay compensation for the deterioration of the item only if the deterioration is due to handling of the item above and beyond inspection of the properties and function. “Inspection of the properties and function” is to be understood as testing and trying out the respective product such as is feasible and usual in the retail business.
Items that can be sent by parcel post are to be returned at our risk. Items that cannot be sent by parcel post will be collected from you.

You must cover the regular costs of the return if the goods delivered correspond to those ordered and if the price of the item to be returned does not exceed the sum of 40 Euro or if you have not yet rendered the service in return or a contractually agreed instalment payment at the time of cancellation in the case of an item of a higher price. Otherwise, the return is free of charge for you.

Obligations to refund payments must be fulfilled within 30 days. The period begins on dispatch of your cancellation declaration or of the item for you and on receipt for us.